Erica Wagner’s scholarly research focuses on the ways software is “made to work” within different contexts. Her studies emphasize how work practices are designed into artifacts, business processes, and methods of accounting. Dr. Wagner’s research has been published in a variety of outlets including journals within the Financial Time 50 ranking. She is the recipient of multiple best paper awards by leading scholars in her field. In addition, she was one of four faculty members across Cornell University to receive a 3-year-grant from the National Science Foundation’s (NSF) Digital Government project to support Natural Language Processing Support for eRulemaking.

Peer Reviewed Articles

Wagner, E., Sanchez, B., & Haley, K. ” (2019) Student Perceptions of Institutional Care: Making Sense of Hardship Funding as a Retention Tool”, forthcoming.

Wagner, E., Newell, S., Ramiller, N., & Enders, J., (2018) “From Public Ideology to Socio-material Reproduction of Agile Principles: The Case of Pivotal Labs”, Information and Organization, December.

Oja, M-K., Wagner, E., Tierney, P., Newell, S., & Galliers, R., (2018) “Datification and the Meaningfulness of Work”, Journal of Management Studies, September.

Wagner, E., Enders, J., Pirie, M., & Thomas, D. (2017) “Supporting Academic Integrity in a Fully-Online Degree Completion Program Through the Use of Synchronous Video Conferences”, forthcoming, the Journal of Information Systems Education.

Wagner, E., & Kandathil, G., (2016) Narrative Methodologies in Information Systems Literature: Research to Date and a Novel Path Forward, Communications of the Association for Information Systems, 39(19), November.

Oja, M-K., Newell, S., Wagner, E., & Galliers, R., (2015) Coping with Information Technology: Mixed Emotions, Vacillation and Non-conforming Use Patterns. MIS Quarterly, 39(2): pp. 367-392. Selected as the European Research Paper of the Year 2016 (by CIONET); Nominated for Best Paper award OCIS Division, Academy of Management 2016, California.

Oja, M-K., Newell, S., Wagner, E., & Galliers, R., (2014) Felt Quality of Sociomaterial Relations: Introducing Emotions into Sociomaterial Theorizing. Information & Organization, 24: 156-175. 

Wagner, E., Newell, S., & Kay, W., (2012) Enterprise Systems Projects: The Role of Liminal Space in Enterprise Systems Implementation. Journal of Information Technology, 27: 259-269.

Ramiller, N., & Wagner, E., (2011) Communication Challenges in Requirements Definition: A Classroom Simulation. Journal of Information Systems Education, 22(4): 307-318.

Wagner, E., Moll, J. & Newell, S., (2011) Accounting logics, reconfiguration of ERP systems and the emergence of new accounting practices: A sociomaterial perspective. The Journal of Management Accounting Research, 22(3): 181-197. 

Wagner, E., Newell, S. & Piccoli, G., (2010) Understanding Project Survival in an ES Environment: A Sociomaterial Practice Perspective. Journal of the AIS, 11(5): article 1. 

Ramiller, N., & Wagner, E., (2009) The Element of Surprise: Appreciating the Unexpected in (and through) Actor Networks. Information Technology and People, 22(1): 36-50.

Wagner, E., & Newell, S., (2007) Exploring the Importance of Participation in the Post-implementation Period of an ES Project: A Neglected Area. Journal of the AIS, 8(10), article 32.

Wagner, E., & Piccoli, G. (2007) A Call to Engagement: Moving Beyond User Participation in Order to Achieve Successful Information Systems Design. The Communications of the ACM. 50(12): 51-55.  

Light, B., & Wagner, E. (2006) Integration in ERP Environments: Rhetoric, Realities and Organisational Possibilities. New Technology Work and Employment, 21(3): 215-228.

Wagner, E., Scott, S., & Galliers, R. D. (2006) The Creation of ‘Best Practice’ Software: Myth, Reality and Ethics. Information and Organization, 16(3): 251-275. Selected by the Editor in Chief of Information and Organization as Best Publication for 2006.

Wagner, E., & Newell, S. (2006) Repairing ERP: Producing Social Order to Create a Working Information System. Journal of Applied Behavioral Science, 42(1): 40-57.

Wagner, E., & Newell, S. (2004). ‘Best’ for Whom?: The Tension Between ‘Best Practice’ ERP Packages and Diverse Epistemic Cultures in a University Context. Journal of Strategic Information Systems, 13(4): 305-328.

Piccoli, G., & Wagner, E. (2003). The Value of Academic Research to the Hospitality Profession. Cornell Hotel and Restaurant Administration Quarterly, 44(2): 29-38.

Scott, S.V., & Wagner, E. (2003). Networks, Negotiations and New Times: The Implementation of Enterprise Resource Planning into an Academic Administration. Information and Organization, 13(4): 285-313.  

Chapters

Newell, S., & Wagner, E. (2011) Changing the Story Surrounding Enterprise Systems to Improve our Understanding of What Makes ERP Work in Organizations. InGalliers, R. D. & Currie, W. L. (Eds), The Oxford Handbook on Information Systems, (pp. 394-414). Oxford, England: Oxford University Press.

Newell, S., Wagner, E. & David, G. (2006) Clumsy Information Systems: A Critical Review of Enterprise Systems. In Desouza (Ed), Agile Information Systems: Conceptualization, Construction, and Management (pp. 163-177). Butterworth, MA, Butterworth-Heinemann.

Wagner, E., Galliers, R.D. & Scott, S.V. (2004). Exposing Best Practices through Narrative: The ERP Example. In B. D. P. Kaplan, III Truex, D. Wastell, A. T. Wood-Harper, J. I. Degross, (Eds.), Relevant Theory and Informed Practice: Looking forward from a 20 year perspective on IS research (pp. 433-451). Boston, MA, Klewer.

Wagner, E. (2003). Inter-Connecting Information Systems Narrative Research: An End-to-end Approach for Process-oriented Field Studies. In Wynn, Whitley, Myers, De Gross, (Eds.), Global and organizational discourse about information technology (pp. 419-436). Boston, MA, Klewer.

Peer Reviewed Conference Papers

Kandathil, G., & Wagner, E., (2017) “Negotiating Absent Practices and Dormant Features: Discourse as a Means of Shaping the Implementation of a Global Enterprise System to Meet Local Work Culture” CHI ’17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems Pages 5954-5965, Denver, Colorado, USA — May 06 – 11, 2017, ACM New York, NY, USA.

Oja, M-K., Newell, S., Wagner, E., & Galliers, R., “Crafting the ‘Quantified Professional’: Systems of Accountability and Job Crafting” accepted 4th International Workshop on the Changing Nature of Work (CNoW): The Impact of Digital Innovation on Work 2016, Dublin, Ireland.

Redding, J., Appleyard, M., Bolton, B., & Wagner, E., “Achieving Resilient Open Innovation: Lessons from the Drupal Project”, Industry Studies Conference 2015, Kansas City, MO.

Oja, M-K., Newell, S., Wagner, E., & Galliers, R., “Classification Systems, Their Digitization and Consequences for Data-Driven Decision Making: Understanding Representational Quality”, International Conference on Information Systems 2013, Milan Italy.

Wagner, E., Newell, S., & Ramiller, N., “The Structuring of Freedom in Agile Development”. Americas Conference on Information Systems 2013, Chicago, IL.

Oja, M-K., Newell, S., Wagner, E., & Galliers, R., “TUM Revisited: A Symbolic Process Perspective”. European Conference of Information Systems 2013, Utrecht, Netherlands.

Redding, J., Appleyard, M., Wagner, E., & Perr, J., “Fostering Resilient Community Innovation: How Boundary Organizations Balance Intrinsic and Extrinsic Motivation”. Industry Studies Conference 2013, Kansas City, MO. 

Redding, J., Appleyard, M., Wagner, E., & Perr, J., “Fostering Resilient Community Innovation: How Boundary Organizations Balance Intrinsic and Extrinsic Motivation”. Strategic Management Society’s Lake Geneva Special Conference, 2013, Lausanne, Switzerland. 

Oja, M-K., Newell, S., Wagner, E., & Galliers, R., “Continued Use of IT: An Emotional Relationship”. International Conference on Information Systems 2012, Orlando, Florida. 

Oja, M-K., Newell, S., Wagner, E., & Galliers, R., “Characterizing Work Practices in Packaged Software: A Metaphorical Analysis”. Academy of Management Conference 2012, Boston, MA. 

Kandathil, G., Newell, S. & Wagner, E., “Co-mingling Contrasting Institutional Logics: Exploring the Dialectics of Institutional Change through an Indian-based ES Implementation”. Academy of Management Conference 2011, San Antonio, TX. 

Kandathil, G., Newell, S. & Wagner, E., “Co-mingling Contrasting Institutional Logics”. European Group for Organization Studies Colloquium 2011, Gothenburg, Sweden.

Kandathil, G., Wagner, E. & Newell, S., “Translating ES-Embedded Institutional Logics through Technological Framing: An Indian-Based ES Implementation”. European Conference on Information Systems, 2011, Helsinki, Finland. Selected by Conference Program Committee as Best Paper.

Wagner, E., Kay, W. & Newell, S., “Enterprise Systems Projects: The Role of Liminal Space & Peacemaking in Systems Implementation”. The Academy of Management, 2010 Montreal, Canada.

Wagner, E., & Newell, S., “Understanding Project Survival in an ES Environment: A Practice Perspective”. European Conference of Information Systems 2010, Pretoria, South Africa.

Wagner, E., Tansley, C., & Newell, S., “The Liminality Associated with Project Teams: Exploring and Explaining Some of the Problems of ES Project Implementations”. European Conference of Information Systems 2008, Galway, Ireland.

Farina, C., Cardie, C., Bruce, T., & Wagner, E., “Better Inputs for Better Outcomes: Using the Interface to Improve e-rulemaking”. 7th Annual International Conference on Digital Governance Research 2007, San Diego, CA.

Wagner, E., & Newell, S., “Making Software Work: Producing Social Order via Problem Solving a Troubled ERP Implementation.” International Conference on Information Systems 2005, Las Vegas, NV.

Wagner, E., “Narrative Action-nets: An Approach to Help Theorize the Creation of IT Artifacts During Process-oriented Field Studies”. Americas Conference on Information Systems 2004, New York, NY.

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